Terms & Conditions
- Confirming Your Order
In order to secure your booking, we require 50% of your hire cost in advance which is due upon receipt of the attached invoice, with the remaining 50% due 7 days before your despatch of your. Please note, failing to pay the full invoice before your event date may result in your hire delivery being delayed. If your event is due to start within 7 days, then payment in full will be required.
Orders cancelled 7 days prior to the commencement of hire are charged in full, orders cancelled 14 days prior to the commencement of hire are charged at 50% of the hire rate.
- Customer Identification
You are required to scan & send to us proof of ID and proofs of address no later than 48 hours before your event start date - please send through to us at firstname.lastname@example.org
Proof of ID: Photo card driving license or Passport
Proofs of address: 2 x proofs of address dated within the last 3 months. Utility bills and bank statements only, please note mobile telephone bills and other letters cannot be accepted. The documents must also be produced to a member of our team when we deliver to you for verification purposes.
- Hire Locations
The hired equipment is to remain at the agreed rental location for the full duration of the hire. If you wish to move the equipment midway through the hire we should be notified beforehand so it can be authorised.
- FULL T&Cs
By confirming your event via email, you agree to abide by our terms and conditions
Centre Stage Solutions Terms & Conditions
1. Hire periods
All dry hired equipment must be returned or made available for collection at or before the time agreed. For each day or part day it remains outstanding the hirer will be charged the weekly hire rate for each outstanding item, or the total of consequential losses attributable to its late return.
i. Hire fees for dry hire equipment including deposits must be made in full at or before the time any equipment is received by the hirer by BACS only.
ii. Invoiced clients (must be pre-approved by us first) will need to clear outstanding fees within 7 days of the invoice date. Late payments will incur daily late payment penalties of 5% of the outstanding sum for a maximum of 31 days. After 31 days from the invoice date, if it remains unpaid and outstanding beyond this time, proceedings to make a court claim against the hirer will be made.
iii. Cheque payments are not a preferred method for payment for hire customers and is currently only available if pre-approved by us.
3. Deposits and ID
i. The full amount of any deposit(s) that are paid are non-refundable if any item is lost, stolen or damaged. (also see 10)
ii. Deposit amounts are non-refundable, deposits guarantee your order and chosen date. Your deposit amount is due immediately upon confirming your order, your order remains unconfirmed until a payment is made.
iii. Identification must be provided by the hirer when dry hiring equipment. ID copies will be retained by us until the return of all equipment. Exceptions may include:-where equipment is delivered to a hirer’s home address, council authorities, company representatives and previously known clients.
(If ID is not made available, equipment will not be dry hired). Any or all deposits are taken at our discretion and we reserve the right to ask for a full deposit to the value of the goods. The hirer must have substantial insurance in place to cover the full cost of any loss or damage to the equipment while on hire or whilst being transported.
All equipment remains the property of Centre Stage Solutions Ltd. A hirer cannot export, sell, lease, lend, sub-hire, modify or dispose of any equipment, furthermore the location of all equipment must always be made known to us.
5:2 Cancellation of an agreed order
i. Where we receive less than 14 days notice of cancellation, you are liable to pay the full amount of the agreed hire fee.
ii. Where we receive more than 14 days but less than 31 days notice of cancellation, you are liable to pay 75% of the agreed hire fee. *PLEASE NOTE we do not issue refunds under any circumstances and all payments should be made knowing that these are non-refundable.
iii. We have never cancelled or failed to turn up for an event we have been engaged for. In an event that we cannot fulfill an engagement, our liability is limited to the cost of alternative hire, subject to a maximum of the fee we have agreed with you.
iv. We will not be liable to you for any other direct or consequential losses. Our liability is also limited by giving you notice, in the same proportion and applying the same periods we apply to your liability to us (see 6 below), and by force majeure.
6. Force Majeure
i. We will not be liable for any failure to supply a product or service where that failure is wholly caused by an event beyond our control that we could not reasonably anticipate, forestall or prevent. This may include (but is not limited to) acts of war, terrorism, extreme weather conditions, or natural disasters.
ii. Where any public authority advises that only essential journeys should be undertaken, any product or service we supply shall not be considered essential.
7. Condition of equipment
i. We check the condition and operation of all equipment before it leaves the warehouse. The equipment will be provided in full working order, as detailed on the hire sheet and in good physical condition. On accepting delivery you agree that it is in good condition and fully operational.
ii. Any discrepancies or faults must be reported within 2 hours of receipt of the equipment hired by calling the Centre Stage Solutions Event Support – 07851 726 915 . You will need to speak to us and explain what the faults are, you may leave a voicemail if you have made many attempts to communicate with us but emails, text messages and landline phone calls are not accepted when reporting any faults.
iii. We reserve the right to substitute your hire item(s) & provide you with a like-for-like exchange should your product be faulty or not available.
8. Use of equipment
It is the hirer's responsibility to ensure equipment is suitable for the purpose intended and is used safely and legally. Anyone appointed to operate or supervise equipment must be competent to do so (and received appropriate training where required). Equipment may only be used within manufacturer guidelines.
Any misuse of equipment entitles us to its immediate recovery without notice or penalty, and may result in further action by us if it has been tampered with or damaged. Any instruction to "turn down" or "turn off" given by an authority (i.e. police or local council representative) must be followed immediately and maintained. The hirer will be liable for any consequential losses due as a result of failing to observe such instructions given by appointed authorities.
9. Service and repair
No service or repair is to be attempted with the exception for serviceable fuses and lamps change. User-replaceable parts (fuses or lamps) may be replaced with manufacturer specified parts. If a lamp is changed by the hirer , both lamps need to be return to us or a charge will occur. The removal of panels or panel screws invalidates manufacturer's warranty, and the hirer is liable for the full cost of replacing
equipment where evidence of such is found.
10. Lost or damaged equipment
Unless it arises from our own actions of negligence, a hirer is liable to us for the whole costs of replacement and any consequential losses, due as a result of damage, theft or loss that occurs during the period of hire (including that resulting from any third party's use of our equipment). All prepaid deposits will also be forfeited. If no deposit has been made you are agreeing and giving us the full entitled right to debit / charge any debit or credit card which has been used to make payment upon hire. Where hired equipment is returned ''non working'' damaged / faulty or broken in any way we reserve the right to charge debit or credit cards up to 14 days after the date of hire to give time to eliminate whether it was due to malfunction of the equipment or misuse by the hirer.
11. Equipment failure
All equipment hired from us is tested to be electrically safe and is fully operational, it is of a professional standard and is kept maintained. Catastrophic failure is unusual and unlikely. However, we cannot accept liability for any direct or consequential losses arising from equipment failure which is beyond our control. Any discrepancies or faults must be reported within 2 hours of receipt of the hired equipment by calling the Centre Stage Solutions Event Support – 07851 726 915 *Please read ''7. Condition of equipment'' for more information.
12. Electricity supply
Generators of any sort must NOT be used to supply electrical power to any item of our equipment without our previous permission. The unauthorized use of any generator entitles us to its immediate recovery without notice or penalty, and will result in further action by us if damage is caused due to the use of a generator that has provided an inadequate power supply. All of our hire equipment needs a 240v / 50hz within +5% or -5% of that value (Please see 10 above)
13. Equipment dimensions
All equipment dimensions & weights are available upon request. If you are unsure about the equipment you intend to hire and you're worried about the hire items not fitting into your car, van, truck or other means of transport please contact us beforehand and we will be able to give you the dimensions & weights.
14. Delivery & Collection Options
i. Courier Delivery & Collection: You must make yourselves and the equipment available for collection from 9am till 5pm. We cannot guarantee times. This is carried out by an external company. If you miss the collection or delivery you will be liable for charges accrued and delivery and collection charges again.
ii. Delivery & Collection (Standard): We aim to deliver/collect within a 2-hour window of the time on the agreement.
iii. Timed Delivery & Collection: We aim to deliver and collect within 15 minutes of the agreed time on the rental agreement.
PLEASE NOTE: When making payment you are agreeing and entering into this contract, you also agree to comply with all of our terms set out above. We do not require your signature, only payment; but you may be asked to sign a copy if you are collecting the equipment from us. If you are unsure about any of the above or have any questions please contact us before making any payments.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you to provide you with the best possible information and service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.